Last updated: 25 May 2018<\/small><\/p>\n
Introduction<\/strong><\/p>\n This is the privacy statement for the Stannah Group of companies. When we refer to Stannah we mean:<\/p>\n Contact details Tel: 01264 364311 Information we hold<\/strong><\/p>\n Stannah may hold the following details about you:<\/p>\n Personal information such as your name and address and any information you may have given us when discussing your needs or submitted in writing which may include sensitive personal data<\/p>\n Sensitive personal data<\/strong> Hoax requests<\/strong> Lead generators<\/strong> Data retention<\/strong> Call recordings<\/strong> Social media<\/strong> Responding to your enquiry<\/strong> Marketing<\/strong> Managing your enquiry and purchase<\/strong> Referral to third parties<\/strong> Market research<\/strong> Customer satisfaction <\/strong> Profiling and automated decision making<\/strong> Cookies and web tracking<\/strong> Your rights <\/strong>\n
\nData Protection Team
\nStannah
\nWatt Close
\nEast Portway
\nAndover
\nSP10 3SD<\/p>\n
\nEmail: dataprotection@stannah.co.uk<\/a><\/p>\n\n
\nFor some products it is helpful to collect and process information defined as \u2018sensitive\u2019, such as information about health conditions. This information may be used by our sales consultants to help them specify the product, by our installation teams, service teams or other teams to offer you the most appropriate product or service. We will always ask for your permission to store and process sensitive information and it will always be held securely.<\/p>\n
\nIt is unfortunate but we often receive hoax requests for brochures. Mostly these are done in the spirit of jest but occasionally these are malicious. It is with regret that in all of these cases we cannot provide any information about who submitted the request, including photocopies of coupons, call recordings, IP addresses etc., except to police.<\/p>\n
\nWhere your data has been passed to us by a third party such as a mobility shop or other paid lead generator we will share sufficient information with them for accounting and administration purposes.
\nThird party data providers
\nWe will ensure that any data that we purchase is from a reputable source, we are clear on how and when permissions were collected, that data has been screened against preference services and has been collected and maintained in compliance with data protection legislation.<\/p>\n
\nIf you enquire with us we will hold your data for two years from the date we received your enquiry unless you ask us to remove your information beforehand. If you ask us to remove your data we will then hold your information in a suppression file to match against any third party data we may buy in and you will not be marketed to or receive any information from us.
\nIf you purchase a product or service from us we will still hold your data following the expiration of the warranty period for the purposes of any future retrofit, product or service liability claims.<\/p>\n
\nWe record some calls for training and monitoring purposes. Where calls are recorded, you will be notified prior to connection to an agent.<\/p>\n
\nWe monitor social media feeds and may respond to relevant comments.<\/p>\nUse of your personal information<\/h3>\n
\nIf you make a request for product or service information and provide us with your details we will use these to fulfil your request and periodically follow up your enquiry. This response and follow up process will be conducted under the grounds of legitimate interest. We will ask for your consent to contact you via email.
\nYou can tell us to stop following up at any time.<\/p>\n
\nYour details may be used to send you marketing information relevant to your enquiry for a period of a maximum of two years following your initial contact.
\nWe will ask for your specific consent for any additional marketing activity, for example if we wanted to send you something we thought you might be interested in but was unrelated to your original enquiry. We will maintain a record of when and how we obtained your consent. You can withdraw your consent at any time.<\/p>\n
\nWe will use your personal information to help us manage your enquiry and any subsequent purchase.
\nIf you purchase a Stannah product we may send you a copy of our twice-yearly customer magazine, Stannah Talk. You may opt out of this at any time.<\/p>\n
\nIn cases where we are unable to provide a product directly but we have a distributor who may be able to help you we will ask for your permission to pass over your data and we will maintain a record for administrative and accounting purposes.<\/p>\n
\nWe periodically undertake market research, either directly or via independent third parties to help us better understand our market and how we can improve our products and services. We may profile our data based on the information you provide and any data we may acquire externally to identify relevant groups to contact.<\/p>\n
\nIt is incredibly helpful for us to understand how satisfied you are with your experience of Stannah. We may ask you to complete a Stannah customer satisfaction survey, either in print or online, which we will use to monitor our performance and any concerns our customers raise.
\nWe may invite you to complete an online customer review via a third-party service. These organisations will process your data on our behalf and cannot use your data for their own purposes.
\nOccasionally, as part of our commitment to independent accreditation services, we may invite you to complete surveys that will be used by these third parties to monitor our performance against their criteria. We will not, however, share your data with these organisations.<\/p>\n
\nBased on the information that you provide to us and information we may obtain through third party services, we may profile your data e.g. customer type, location, demographics, product and service interest areas to enable us to tailor our sales and marketing communications to you. You have the right to object to profiling and automated decision making.
\nWe may conduct credit checks where necessary for contractual purposes.<\/p>\n
\nOur websites use a range of cookies and tracking pixels to help us ensure our websites provide information effectively. Please see the cookie statement for each of our websites for full details.<\/p>\n
\nEvery individual has rights regarding the use of their data. These are:<\/p>\n\n